Questions
Frequently asked questions.
Is Telden a legal service or compliance consultant?
No. Telden is operational software. It helps you organize, structure, and manage the product safety data your team needs to work with. It does not give legal advice, does not act as your responsible person, and does not replace qualified legal counsel for complex compliance questions.
Where is my data hosted?
Telden is hosted on EU infrastructure. Your product data, supplier documents, and dossiers are stored within the EU. AI-powered extraction features use OpenRouter (US) as a processor under Standard Contractual Clauses. Document text is sent for analysis but not used for model training. See our privacy policy for full details.
How long does it take to get started?
A typical import of a simple CSV catalog takes under 10 minutes. Exports with many GPSR columns or custom attributes may take longer to map. You can upload supplier documents immediately after. Most teams have their first reviewed SKUs within an hour of onboarding.
What if my supplier documents are in poor quality or non-standard formats?
AI extraction works best with text-based PDFs. OCR support for scanned documents is available for common formats. Where extraction confidence is low, the system surfaces the gap for human review rather than silently guessing.
Can I use Telden alongside my existing shop system or marketplace tools?
Yes. Telden is a record layer, not a shop plugin. It stores and manages your product safety data, then exports to CSV, JSON, or PDF for use in any channel. It does not replace your shop system. It gives your shop system clean, reviewed data to work with.
Do I need technical expertise to set up Telden?
No. Telden is self-serve, browser-based software. CSV import is the primary onboarding path. An API is available on the Pro plan for teams with technical integration needs, but it is not required.
What happens to my data if I cancel?
You can export all your product records, dossiers, and documents before cancelling. Monthly plans can be cancelled at any time with no further charges.
Does Telden cover regulations beyond GPSR?
The current focus is GPSR (EU 2023/988) because that is where the operational pain is most acute for e-commerce sellers. Support for REACH, EUDR, and other EU product regulations is on the roadmap. Contact us if your use case involves specific additional frameworks.
What will Telden cost after early access?
Planned pricing starts at €49/mo for Starter (up to 50 SKUs), €149/mo for Growth (up to 500 SKUs), and €299/mo for Pro (up to 10,000 SKUs). During early access, all features are free with no credit card required. Early-access users will be notified before any pricing changes take effect.
Is it worth paying for if I already have a spreadsheet?
It depends on your catalog size and how often it changes. For a small, stable catalog under 50 SKUs with well-organized documents, a spreadsheet can work. Once you are managing ongoing document updates, multi-channel publishing, or authority requests for hundreds of products, the manual effort adds up to 10–40+ hours per month, far more than the cost of a Telden subscription.
How much time does Telden actually save?
It depends on your workflow, but here are typical estimates: AI extraction reduces per-document review from ~20 minutes to ~3 minutes. Multi-channel export replaces ~10 minutes of manual reformatting per SKU per channel. Authority request responses go from hours of document gathering to a single export. A compliance team managing 200–500 SKUs typically reclaims 10–40 hours per month.
How many users can I add to each plan?
Starter includes 1 user. Growth includes up to 5 users. Pro includes up to 20 users. Additional users on Growth and Pro cost €29 and €19 per user per month respectively. Enterprise seat terms are agreed case by case.
What is demo data and how do I remove it?
Demo data is sample SKUs, companies, and documents that we automatically add to new workspaces so you can explore the app. All demo items are clearly labeled. You can remove them at any time from Settings → Demo Data by clicking "Clear all demo data".
More questions? Contact us directly.
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