Sub-Processors
Data Processors pursuant to Art. 28 GDPR
We use the following data processors to operate Telden Product Service Desk. This list is regularly updated, and existing customers are notified 30 days before any change.
Our primary hosting provider. All servers and databases run on our own infrastructure at Hetzner in German data centres.
Our primary hosting provider. All servers and databases run on our own infrastructure at Hetzner in German data centres.
- Service:
- Server hosting (infrastructure)
- Data processed:
- Customer data, uploaded documents, product data, account data
- Hosting location:
- Germany (EU)
Processes document text to extract structured fields. No training on customer data. Transfer under SCC (Implementing Decision 2021/914/EU) and DPF.
Processes document text to extract structured fields. No training on customer data. Transfer under SCC (Implementing Decision 2021/914/EU) and DPF.
- Service:
- AI-assisted document processing (LLM)
- Data processed:
- Document text (extraction), prompts, product field data
- Hosting location:
- USA (Standard Contractual Clauses, DPF)
Last reviewed: May 2026
Change notification
Existing customers are notified by email 30 days before any change to this list. New sub-processors are only engaged after this notice period has elapsed.
Details on data processing can be found in our Privacy Policy.